Terms & Conditions

These Terms and Conditions govern the provision of tutoring services by The Learning Lodge (“we”, “us”, “our”) to students, parents, and guardians (“the Client”).

By booking tuition services with The Learning Lodge, you agree to these Terms and Conditions.

1. Our Services

The Learning Lodge provides educational support, tutoring, and learning programmes for students of various ages and abilities.

While we aim to help every student achieve their educational goals, we cannot guarantee specific academic outcomes, examination results, or grades.

2. Enrolment and Bookings

• Bookings are confirmed only when payment has been received.
• Parents and guardians must provide accurate contact and emergency information.
• The Learning Lodge reserves the right to decline or discontinue tuition where we believe the arrangement is no longer suitable or effective.

3. Fees and Payment Terms

Payment in Advance

All tuition fees for private clients must be paid in advance.

• Individual lessons must be paid for in full before the lesson takes place.
• Regular weekly tuition is invoiced monthly in advance.
• Payment must be received no later than 24 hours before the scheduled lesson unless otherwise agreed in writing.
• Lesson bookings are only confirmed once payment has been received.

Payment Methods

Payments may be made by:

• Bank transfer
• Standing order
• Debit card
• Credit card (where available)
• Cash

Late or Non-Payment

If payment is not received:

• The Learning Lodge reserves the right to postpone or cancel lessons.
• Future bookings may be suspended until outstanding fees are paid in full.
• Continued non-payment may result in termination of tuition services.

Any costs reasonably incurred in recovering unpaid fees may be added to the client account where legally permissible.

Fee Reviews

The Learning Lodge reserves the right to review and amend fees. A minimum of 30 days’ notice will be given before any fee increase takes effect.

4. Cancellation and Missed Lessons

Cancellation by Parents or Students

A minimum of 24 hours’ notice is required for cancellation or rescheduling of a lesson.

• Lessons cancelled with more than 24 hours’ notice may be rearranged subject to tutor availability.
• Lessons cancelled with less than 24 hours’ notice will be charged in full.
• Failure to attend a scheduled lesson without notice will be treated as a missed lesson and charged in full.

Cancellation by The Learning Lodge

If a tutor is unable to deliver a lesson due to illness, emergency, or unforeseen circumstances:

• The lesson will be rearranged at a mutually agreed time; or
• A credit will be applied towards future tuition.

5. Attendance and Punctuality

Students should arrive on time and be ready to participate.

Where a student arrives late:

• The lesson will finish at the scheduled time.

Tutors will make reasonable efforts to begin and end lessons promptly.

6. Student Conduct

Students are expected to behave respectfully towards tutors, staff, and fellow learners.

The Learning Lodge reserves the right to terminate tuition immediately where there is:

• Abusive or threatening behaviour
• Persistent disruption
• Bullying or harassment
• Behaviour that places staff or other students at risk

7. Safeguarding

The Learning Lodge is committed to maintaining a safe learning environment.

All tutors have enhanced DBS certification.

All staff and tutors are expected to comply with safeguarding requirements and professional standards at all times.

Any concerns regarding student welfare may be handled in accordance with safeguarding procedures and relevant legal obligations.

8. Data Protection

The Learning Lodge will process personal information in accordance with applicable UK data protection legislation.

Information collected will be used only for legitimate business purposes, including:

• Managing tuition arrangements
• Communicating with parents and students
• Maintaining educational records
• Processing payments

Personal information will not be shared with third parties except where required by law or necessary for service delivery.

9. Liability

The Learning Lodge shall not be liable for:

• Loss/damage to personal belongings
• Our responsibility for a child begins when they are handed over to a member of The Learning Lodge team and ends when they are collected by an authorised adult.

Nothing in these Terms excludes liability where such exclusion would be unlawful.

10. Termination

Either party may terminate ongoing tuition by providing at least 14 days’ written notice.

The Learning Lodge reserves the right to terminate services immediately where there is:

• Persistent non-payment
• Serious misconduct
• A breakdown in the working relationship
• Any circumstance that makes continued tuition inappropriate

Outstanding fees remain payable upon termination.

11. Complaints

Any concerns or complaints should be submitted in writing to The Learning Lodge.

We will endeavour to acknowledge complaints within five working days and investigate matters promptly and fairly.

12. Acceptance of Terms

By booking and attending tuition services provided by The Learning Lodge, parents and guardians confirm that they have read, understood, and accepted these Terms and Conditions.