Privacy Policy

The Learning Lodge respects your privacy and is committed to protecting your personal information.

This privacy policy explains what information we collect when you use thelearninglodge.co.uk, how we use it and the rights you have in relation to your personal data.

Who we are

The Learning Lodge operates the website thelearninglodge.co.uk.

For the purposes of UK data protection law, The Learning Lodge is the data controller responsible for personal information collected through this website.

You can contact us regarding privacy or data protection at:
Email: [EMAIL ADDRESS]

Information we collect

We may collect personal information that you provide through our contact form, including:

• your name;
• email address;
• telephone number, if provided;
• the content of your message; and
• any other information you choose to provide.

We also use Google Analytics to understand how visitors use the website. This may collect information such as:

• pages visited;
• approximate location;
• browser and device type;
• how you arrived at the website;
• how long you spend on the site; and
• interactions with website pages.

Google Analytics may use cookies or similar technologies to collect this information.

How we use your information

Information submitted through the contact form is used to:

• respond to your enquiry;
• provide information about our services;
• follow up on requests you have made; and
• provide services where you choose to work with us.

We will not use contact form information for unrelated marketing purposes unless you have specifically agreed to this.

We also use website analytics to understand how visitors use the site and to help us improve its content and performance.

We process personal information only where we have a lawful basis to do so. Depending on the circumstances, this may be because it is necessary to respond to your request or provide a service, because we have a legitimate business interest, because you have given consent, or because we are required to do so by law.

Contact form

When you submit our contact form, the information you enter is sent to us so that we can respond to your enquiry.

Your information may be processed by our website hosting or email providers where this is necessary to deliver your enquiry to us.

We will only keep contact form information for as long as reasonably necessary to deal with your enquiry and any subsequent relationship.

Google Analytics and cookies

We use Google Analytics to help us understand how people use our website.

Google Analytics uses cookies to collect information about website usage. We use this information to understand visitor behaviour and improve the website.

Analytics cookies are not essential for the website to function and will only be used where you have given consent through our cookie controls.

You can change or withdraw your cookie consent at any time using the cookie settings available on the website.

Google may process analytics information on our behalf in accordance with its own privacy and data protection policies.

Sharing your information

We do not sell your personal information.

We may share information with service providers where necessary to operate the website and our business, including:

• website hosting providers;
• email providers;
• technical support providers; and
• Google in connection with Google Analytics.

We may also disclose information where required by law.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or to meet legal or regulatory requirements.

Contact form enquiries will normally be retained only for as long as they are needed to deal with the enquiry or any resulting customer relationship.

Analytics information is retained according to the retention settings configured within Google Analytics.

Keeping your information secure

We take reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure or loss.

Your rights

Under UK data protection law, you may have the right to:

• request a copy of the personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete your information in certain circumstances;
• restrict how your information is used;
• object to certain processing;
• request the transfer of certain information; and
• withdraw consent where we rely on consent.

To exercise any of these rights, please contact us using the details above.

Complaints

If you have concerns about how we use your personal information, please contact us first.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

More information is available at ico.org.uk.

Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to this privacy policy

We may update this privacy policy from time to time.

Any updated version will be published on this page with a revised "Last updated" date.